Have anyone of you contacted the BBB or know anyone that has contacted the BBB. I was finally fed up with ATT and then I filed a complaint. These people actually came back with some smart ass comments trying to state why they wouldn't rectify the situation. How do you guys handle it/what does one do when not happy and the company SUCKS at fixing anything!? Thanks!

4/13/2016 11:37:53 PM

BBB is useless... depending on what the complaint is, the FCC has consumer agencies that can help with problems.

4/13/2016 11:46:40 PM

Change service providers if that's an option, or email/social media bomb.

4/14/2016 12:22:21 AM

I knew a higher up at the BBB in Charlotte. Real pompous asshole.

4/14/2016 1:06:21 AM

it's pretty impressive that the BBB hasn't already gone the way of the yellow pages

4/14/2016 7:44:49 AM

The BBB is a completely worthless organization. Any business who is willing to pay their fees for "accreditation" gets an automatic A regardless of their customer service.

http://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/

Worse than Yelp in this regard as the BBB just gets to set the rating at whatever they want. At least with Yelp, a majority of the reviews they show are real--however tilted towards the negative they are because they are online.

4/14/2016 9:31:12 AM

^this

4/14/2016 10:31:05 AM

Back when I had TWC, I filed complains with the BBB and FCC. Got a quick response via a manager on site within 48 hours. Of course, I had been fighting TWC for months up until that point.

And this wasn't over billing. It was over their Internet service shutting the bed every evening.

[Edited on April 14, 2016 at 12:24 PM. Reason : .]

4/14/2016 12:23:22 PM

I could write a novel about my complaints with ATT. If you file a complaint with the NC Attorney Generals office you will get a response from the ATT office of the president. They are actually normal people not the miserable incompetent shits that work the customer service number.

ATT billed me for MONTHS after I returned my equipment and cancelled and then sent the invalid bill to collections. Once they fixed the bill they tried to change it to a paid collection instead of removing it since I did not owe them money. They are stupid as fuck. I am just now getting it straightened out.

4/15/2016 2:33:57 PM

Quote :

"They are actually normal people not the miserable incompetent shits that work the customer service number. people at the bottom of the chain who have no control over your issue"

4/15/2016 3:14:04 PM