are they suppose to refund you every penny? even shipping? (no restocking fee)

i bought a wireless keyboard from tiger direct online. come to find out its setup for a desktop and not for my laptop (had some long wire). no prob, i called tiger direct and they were ok with me returning the keyboard because i already purchased a replacement.

so the return reciept comes in today and $48 and some change is refunded to me, instead of $61 and change. i call them and they tell me that i am not suppose to get refunded for shipping. so of course i told him that i wanted every single penny that i sent to them back into my account.

so after some hefty talking back and forth (no raising of voices) the guy is telling me its not gonna happen, and he is going to talk to his supervisor if i wanted to blah blah, but still he things nothing is going to happen.

so i tells him to give it a try, 2 minutes later he comes back on the phone and all he says was
"ok sir we are refunding you the remaining balance, thank you"

im pretty sure i was right. ive returned my share of things online, and even to the store after puchasing them online and have been refunded 100% of the money (when there is no restocking fee).

if anything, all i had to pay for was shipping to get it to tiger direct.

[Edited on March 11, 2008 at 12:00 PM. Reason : ]

3/11/2008 11:59:02 AM

whenever i've ordered something online its come with a prepaid sticker thing to ship it back. so i think you usually get everything back? i can't remember. its been awhile since i've ordered and returned something online.

3/11/2008 12:01:20 PM

depends on the item and the place

some places charge restocking fees that come out of the original purchase price when they refund your money

3/11/2008 12:03:26 PM

rma ftl

3/11/2008 12:05:23 PM

we're kind of assholes in that regard

we don't refund your shipping, charge you a 5 percent restocking fee, and place a 30 day hold on the full amount on your credit card

3/11/2008 12:06:01 PM

yeah, i had to pay for the shipping to get it there.
i could understand if they paid for it and took it out of the refund.

but they didnt. and there was no talk of restocking fee, and he even said on the phone that there was no fee.

it was just just a plain jane return that im guessing they tried to keep some $$.

and of course i told them they are a multimillion dollar company (who's counting) and that they are just trying to jew me out of $13. i dont think he was jewish, but he assured me that they werent doing anything like that to me.

Quote :

"rma ftl "

why ftl?

[Edited on March 11, 2008 at 12:07 PM. Reason : ^damn, that sounds like crap]

3/11/2008 12:06:32 PM

some places require you to cover shipping when you send something back

usually it's stated somewhere in the customer service part of their website

but I guess being a douche about it gets you anything these days

3/11/2008 12:07:25 PM

hey whore, read.

i payed for shipping to sent it back.

3/11/2008 12:07:52 PM

Quote :

"they tell me that i am not suppose to get refunded for shipping"

I did read, you didn't say which shipping.

[Edited on March 11, 2008 at 12:09 PM. Reason : ;]

3/11/2008 12:08:47 PM

Quote :

"if anything, all i had to pay for was shipping to get it to tiger direct."

Quote :

"yeah, i had to pay for the shipping to get it there"

3/11/2008 12:09:27 PM

Quote :

"if anything, all i had to pay for was shipping to get it to tiger direct"

yeah, and that's what I thought you were bitching about

3/11/2008 12:11:08 PM

nah, bitching about them not refunding my the total price, they just refunded the price of the keyboard and not the shipping that i initially paid for.

sorry for confusions

3/11/2008 12:18:33 PM

oh

carry on then

3/11/2008 12:24:00 PM