As someone who answers the majority of all calls that come into the office, I have a few tips for those of you who call. This applies in almost any industry, mine just happens to be a medical office.

1. If I ask you to told, don't tell me that you are too important/don't have time to wait/or "just have a quick question". This is a surefire way to ensure that not only will I put you on hold, but I WILL take my sweet time getting to you, assuming of course that we don't "accidently" get disconnected.

2. When I ask for your name, give it. When I ask for your date of birth, give it. I ask these things of you for a reason, and until you give them to me we cannot procede. Don't talk over me with your question. I won't be able to answer it until I know your name. Also, KNOW YOUR NAME. It's great that you go by "J.C", but if your legal name is Joseph and you've used that to register, then state that your name is Joseph. It's simple, really.

3. If you call to make an appointment, nothing will piss me off more than after listing 25 open appointment times you say "I'll have to call you back. I don't have my calender with me". I WILL remember it.

3. MOST IMPORTANTLY, be nice. I don't care if you're having a bad day. I have bad days too. But I still have to suck it up and smile and pretend like I'm happy answering idiotic questions one after another (Example: "What time should I be there for my 2 o' clock appt? Oh, not 3:00?"). If you are rude, demanding, or just plain condecending, I WILL put you on hold forever, and I WILL make sure that it's 100 times harder to accomplish whatever it is you need accomplished. I will further tarnish your name around the office so that everyone at the office knows that you are a rude asshole, and will probably treat you as such when you visit.


You may think that my "rules" are harsh, that it's "unfair" to treat people unfairly. Guess what? If you're a genuinely nice person I tend to recognize that and treat you according. If you're an ass 99% of the time, I will treat you as such. I'm the first person you talk to on your journey towards "getting what you want", and I'm an instrumental part in getting what you want accomplished. Do you really think it's wise to treat me like shit? I'm working my way up the corporate ladder, and in about a year will be the one handling the important shit. I'll remember how you treated me when you thought I was nothing. Just a word of advice.

2/20/2008 4:24:30 PM

Geez, some people... Bad investments are probably antiques and blow.

2/20/2008 4:24:57 PM

2/20/2008 4:26:10 PM

ahhh snap. it just got srrs up in 'nis bis-ness.

2/20/2008 4:26:53 PM

1) http://message_topic.aspx?topic=476760
2) You're not the only one to work in such a capacity

2/20/2008 4:28:52 PM

It sounds like you might want to look for a job that does not suck ass.

2/20/2008 4:29:20 PM

You are an asshole. You get paid not to be a dick on the phone, they don't.

2/20/2008 4:31:44 PM

You'd better not ask me to told. I'm way too important and don't tave tte time for ttat.

[Edited on February 20, 2008 at 4:32 PM. Reason : .]

2/20/2008 4:31:52 PM

2/20/2008 4:32:38 PM

Quote :

"If you're a genuinely nice person I tend to recognize that and treat you according. If you're an ass 99% of the time, I will treat you as such."

no, you get paid to be nice and answer people's questions.

you do not get paid to be an ass.

no matter how people on the other end treat you, it is your job to be courteous and answer their questions to the best of your ability.

suck it up, bitch. if you have that attitude, you won't keep your job very long.

2/20/2008 4:36:23 PM

your current job doesn't seem to be the one for you - are you unable to get a better job or just don't want one

2/20/2008 4:37:31 PM

this was long. too long to read. but i skimmed and this is what i heard: whine whine whine, whine whine whine, something about phones, whine whine the end

2/20/2008 4:37:54 PM

Quote :

"whine whine whine, whine whine whine, something about phones, whine whine the end"

ftw

2/20/2008 4:38:23 PM

2/20/2008 4:38:55 PM

keep being a fuckwad

there are people in Bangalore depending on you

2/20/2008 4:41:56 PM

this was a funny thread

2/22/2008 11:58:56 AM

happy secretary day!

2/22/2008 12:01:51 PM

How sad is it when someone sitting around in an air conditioned building in a cushy office chair finds it a chore to be friendly to people over the phone?

2/22/2008 12:05:14 PM

CAB

DICE

MIRROR

2/22/2008 12:05:59 PM

Quote :

"Do you really think it's wise to treat me like shit? I'm working my way up the corporate ladder, and in about a year will be the one handling the important shit."

i don't think handling anything important is in your future be sure to let everyone know which medical office this is so it'll be avoided though just in case

2/22/2008 12:09:25 PM

Someone dial whine-one-one, this girl needs the whaaaaaaaaambulance.

(btw, be sure to direct all of your customers to this thread)

[Edited on February 22, 2008 at 12:16 PM. Reason : ]

2/22/2008 12:16:16 PM

Is this what ends up happening to all the waitresses that come in here bitching every time they get a bad tipper?

2/22/2008 12:20:43 PM

waitresses and secretaries

2/22/2008 12:21:15 PM

Quote :

"I'm the first person you talk to on your journey towards "getting what you want", and I'm an instrumental part in getting what you want accomplished. Do you really think it's wise to treat me like shit?"

lol
look, honey...the real world really doesnt work this way when you are in "customer service". if you ever treated me like an ass...no matter if i was being one or not, its not your place and i would call and speak to your boss and demand that some sort of discipline be served. i would do everything in my power to get you in trouble.

2/22/2008 12:25:03 PM

2/22/2008 12:27:26 PM

what a whore

2/22/2008 12:27:32 PM

And what's most importantly is that I ain't gotta fuck Ray Ray's Broke ass no mo'

2/22/2008 12:30:03 PM

Quote :

"suck it up, bitch. if you have that attitude, you won't keep your job very long. "

2/22/2008 3:56:40 PM

business major? marketing?

2/22/2008 4:03:09 PM

is you a secretary or sumthin, cause you look like one

2/22/2008 4:53:04 PM

Quote :

"the real world really doesnt work this way when you are in "customer service""

No kidding. Have you ever had a customer service job before?

2/22/2008 6:10:22 PM

let's look at your job title

CUSTOMER SERVICE

generally that means you are there to SERVE the CUSTOMER

not treat them like shit because you hate your job and your life

2/22/2008 6:14:13 PM

I stopped reading at:

Quote :

"If I ask you to told, don't tell me that you are too important"

2/22/2008 6:16:30 PM

I expect a "My asshole boss fired me today!" thread in about a month.

2/22/2008 6:16:47 PM

ahahahhahahahahahahaha

Quote :

"As someone who answers the majority of all calls that come into the office"

Quote :

"I'm working my way up the corporate ladder"

2/22/2008 6:19:48 PM

hey, maybe she's going to school for her mha [/optimism]

2/22/2008 6:24:00 PM

bttt

3/2/2008 2:07:40 AM