b/c i have online billing, but their shit is fucked up so i can't actually see my invoices online. essentially, how it read was:

*rant* *rant* *rant*
I want online billing suspended and paper statements resumed beginning immediately.

the response i just got was:

*kiss ass* *kiss ass* *kiss ass*
However, if you still wish to cancel the online billing, please write back to me with confirmation and I will make the necessray changes.

nah, i don't really wanna cancel it, i was just jerking you around before...wth

10/7/2007 6:17:21 PM

necessray

10/7/2007 6:19:01 PM

what's up fecaljapan

nm, just bloggin' away on tww

10/7/2007 6:21:00 PM

in their case, i think that's close enough--you just gotta let some stuff slide

[Edited on October 7, 2007 at 6:24 PM. Reason : ^yep, and you're readin' it]

10/7/2007 6:21:16 PM

I want my bank statements paperless, but I want my credit card bills and statement to come in the mail still. Both of my credit cards are with my bank, so I'm not sure if they'll do that.

[Edited on October 7, 2007 at 6:37 PM. Reason : ]

10/7/2007 6:36:57 PM

for the two years (roughly) i had it before july, i never had a problem--since then it's been intermittently fucked up all the time.

the only credit card i have online is amex, cause i know if there's ever a mistake it won't be a problem getting it fixed

[Edited on October 7, 2007 at 6:43 PM. Reason : &]

10/7/2007 6:41:27 PM

i've been being charged for voicemail even though it's included with my plan, so i emailed them last month and they credited my account for what i had been charged thitherto--no problem

lo and behold this month's bill comes and i've been charged again, so i just called them and he tells me the reason i've been charged is because i have a spanish voicemail--disregarding the fact that it's not in spanish, you mean to tell me it's five dollars more if it were!? haha, wtf, you can't make this shit up...

11/12/2007 8:40:49 AM

11/12/2007 8:49:42 AM

customer service retention.
that's what's it's called

11/12/2007 8:51:23 AM

I bailed on Sprint in 2002 on the day my contract ended. I signed a 2 year contract for $29.99/mo. After I graduated I moved and they made me change my number (no number portability back then). They said they didn't have the $29.99 plan any more and upped it to $39.99 which was the lowest plan they had at the time. Spent a lot of time on the phone and only got a $10 credit here or there. They had no way to bill me for what I had contracted for just a few months earlier.

Worst customer service experience of my life.

Not surprising at all:
http://online.wsj.com/article/SB119391597278878984.html?mod=googlenews_wsj

-- Dave

11/12/2007 9:45:56 AM

Quote :

"what's up fecaljapan nm, just bloggin' away on tww"

lawlzz

11/12/2007 9:49:24 AM

omg they would let you cheat around their rules?!?!?


they suck so bad!!!1

11/12/2007 9:49:41 AM

i've had sprint for a long time. i like their service, their plans are cheap (the ones i've had anyway), and their customer service reps are generally quite helpful
(in the sense that they try to be helpful; i've only had one experience where the guy was a shithead)

the problem is just that they tend to a) not know what they're doing and b) fuck things up with my account

[Edited on November 12, 2007 at 9:56 AM. Reason : &]

11/12/2007 9:55:23 AM

Quote :

" Nov. 1 (Bloomberg) -- Sprint Nextel Corp., the third-biggest U.S. mobile-phone company, reported a 77 percent drop in profit and cut its forecasts for next year after losing the most subscribers since at least 2005. Third-quarter net income declined to $64 million, or 2 cents a share, and sales fell 4.2 percent to $10 billion, missing the $10.2 billion average estimate of analysts. The stock slipped 3 percent. Sprint lost 337,000 contract customers, the most since it bought Nextel Communications Inc., amid complaints about dropped calls and poor reception. Sprint's board ousted Chief Executive Officer Gary Forsee last month, and the company said today it has to step up efforts to retain subscribers over the holidays. ``Their whole strategy is in disarray,'' said Michael Nelson, an analyst at Stanford Group Co. in New York. He advises holding the shares. The outlook ``still looks pretty dismal.'' The Reston, Virginia-based phone company is on course to post its first annual sales decline since 2003. After losing contract subscribers in four of the past five quarters, Sprint ended September with 41.4 million. Sprint shares fell 52 cents to $16.58 at 4:03 p.m. in New York Stock Exchange composite trading. They have fallen 12 percent this year. Losing Share Wireless sales fell 4.1 percent to $8.7 billion, and Sprint's marketing strategy so far has been ineffective, Nelson said. Subscribers with long-term contracts paid an average bill of $59 a month. The average for the past 10 quarters was $62.30, according to data compiled by Bloomberg. Profit in 2007 will be ``slightly below'' $11 billion, excluding merger-related costs, and sales will fall short of $41 billion, Sprint said, repeating its prediction from last month. Next year's profit won't reach an earlier goal for growth of at least 10 percent, the company said today. Sprint ceded market share to AT&T Inc. and Verizon Wireless, the top two wireless carriers. San Antonio-based AT&T added 1.2 million contract customers in the quarter, while Basking Ridge, New Jersey-based Verizon Wireless signed up 1.7 million. Subscriber gains will ``continue to be pressured'' in the fourth quarter, Sprint said. While it will still pursue new subscribers, the company plans to focus on retaining customers, acting CEO Paul Saleh said on a conference call. ``We are operating with a renewed sense of urgency,'' he said. The company will offer more customer-service features online and introduce new phones on Nextel's old network, where subscriber losses have been heaviest, he said. Higher Turnover Sprint's rate of contract subscriber turnover, or churn, was 2.3 percent, compared with an average of 2.1 percent in the previous 10 quarters, according to data compiled by Bloomberg. Leaving out items such as expenses from the purchase of Nextel, third-quarter profit was 23 cents a share, topping the 22-cent average of analysts' estimates in a Bloomberg survey. A year earlier, profit was $279 million, or 9 cents. Sprint had a tougher time than officials anticipated integrating the $36 billion purchase of Nextel and began firing 5,000 workers in January to weather customer defections. AT&T benefited from new handsets such as Apple Inc.'s iPhone, which has the features of an iPod music player. Sprint countered with its own music-playing phones, such as High Tech Computer Corp.'s Touch and Samsung Electronics Co.'s UpStage. `Iconic' Products ``You're going to see a whole lot more products that are going to be iconic in nature,'' such as Palm Inc.'s Centro and a new version of Research In Motion Ltd.'s BlackBerry Pearl, Saleh said in an interview. ``We're right there when it comes to innovation on devices.'' The company added 67,000 subscribers to its Boost Mobile brand, a service for customers who pay in advance. The company is doubling the coverage area of its Boost Unlimited service, which offers voice and text messages for a monthly charge, to reach 100 million potential customers. Sprint expects capital spending of roughly $6.5 billion this year, down from an earlier forecast of $7.2 billion, because it has reduced dropped calls and improved quality on its networks sooner than expected, partly because there are fewer subscribers using the network, Saleh said. WiMax Spending Capital spending included $73 million for Sprint's new wireless data network, which can download Web pages and other Internet content five times faster than today's standard. Expenses for the network, which uses a technology called WiMax, will be lower than the $2.5 billion Sprint had planned to spend through 2008. The company is still in discussions on an expected agreement with Clearwire Corp. to share the costs of construction, Saleh said. The companies had planned to sign a contract by September. Sprint's board is considering changes to the WiMax service, such as merging the business with Clearwire, the Wall Street Journal reported today. Clearwire shares rose $1, or 4.9 percent, to $21.53 in Nasdaq Stock Market trading. Sprint spokeswoman Leigh Horner declined to comment on the report, and Clearwire spokeswoman Helen Chung didn't return a phone message. Sprint still plans to start a limited WiMax service in the Chicago and Washington areas by the end of this year, Saleh said. Sprint has stopped expanding retail sales for its Pivot joint venture with cable TV providers Comcast Corp., Time Warner Cable Inc., Cox Communications Inc. and Advance/Newhouse Communications. The product, linking wireless, Internet and TV service, was too difficult to set up for customers, Saleh said. ``We are still very strategically aligned with the cable companies, and are working very hard on simplifying that offering,'' he said. Six analysts suggest buying Sprint's stock, 20 recommend holding it and eight have ``sell'' ratings, according to data compiled by Bloomberg. "

11/12/2007 9:56:53 AM

so, my brother has a line under my account; and for the past few months his bill has been ridiculously high.
i didn't really pay attention to it though, because it wasn't my bill.
as it turns out, when i activated my new phone, they switched his plan to another plan with the same number of minutes, but where any extra minutes are 45 cents instead of 10 cents.
considering the amount of money involved, i know they're not gonna give it up without a fight, so it looks like i'm gonna have to make some written threats...

[Edited on January 6, 2008 at 6:17 AM. Reason : &]

1/6/2008 6:16:22 AM

Their first argument will be that they are only responsible for the current billing cycle, you agree to the charges each time by paying the bill and thats buried in the service contract somewhere.

1/6/2008 10:08:49 AM

written complaints carry more weight than phoned complaints, and i've
learned that "attorney general" and "BBB" strike fear into the hearts of cell providers
and credit card companies, especially when used together

[Edited on January 6, 2008 at 4:13 PM. Reason : &]

1/6/2008 4:13:02 PM