Their entire datacenter has been down now for over 8 hours.

At least they have nice customer service. Looks like I'm going to have to buy temporary hosting elsewhere and move every (@*#&%)(*@# site I host tonight just in case they haven't got their acts together by the morning.

I mean seriously, what host a) has no online status for the servers/datacenter, b) goes offline for EIGHT HOURS without notifying any of their customers, c) can't give you any estimation of return time and d) leaves their technical support in the dark?

Honestly I really like 1and1. Their tech support has been awesome, this is the first downtime I've ever had, but this is absolutely retarded.

I'm told I will be notified via email, sms and my account message by 6:00am est about the status, cause and resolution.

Does anyone else have multiple hosts just for this kind of situation? I used to, but apparently got spoiled by being on a dedicated co-location for so long. Seriously this is mind-boggling.

7/26/2007 2:24:02 AM

is this related to the craigslist/technorati host down time? could it be 1&1's datacenter was impacted too?

i dunno, i love lunar pages though if you are shopping around

7/26/2007 2:33:01 AM

I have no clue. They won't tell you where their datacenters even are. All I know is it looks like its time to move back to a colocation again

7/26/2007 2:46:11 AM

domains are back, thank jesus I can go to sleep. I'll post back here when/if I get a resolution message

7/26/2007 3:16:06 AM

dunno, all my 1and1 sites are up now, and i guess i didn't check them yesterday evening.

but yeah, apparently a huge datacenter, 365 Main, in San Fran went offline yesterday

or, it looks like much of the city lost power for a while
http://sfgate.com/cgi-bin/article.cgi?f=/c/a/2007/07/24/BAG9NR67253.DTL&tsp=1

7/26/2007 7:06:38 AM