I've looked on the apple websight and tried all the troubleshooting tricks to fix my ipod but I can't. The website seems like it takes every step to inconveience you from sending it in for them to fix. Does anyone know what you need to do to send it in. When I tried to send in my serial number and then my password an error appeared and the site would not load so I just want to send the damn thing in, any help?

4/30/2006 11:07:24 PM

I had no problems sending mine in... the turnaround time was like 2 days. All I had to do was do the support request form on the website, detailing all the steps I did to solve the problem myself (I was 100% sure it wasn't user error), then I got an email the next day saying a box was on the way, the box came the next day, and I mailed it off the same day, 2 days later, a fixed/new iPod arrived (not sure which it was, I think it was new though because there were less scratches).

However, if in your support request, it doesn't seem like you tried everything, you'll get an email saying to call AppleCare (which you should probably do anyway, if you thought the steps were an inconvenience).

4/30/2006 11:16:40 PM

I have (unfortunatly) had to send my ipod in 3x now, no hitches.
fill out the webbased form,
they send a box with packing material and instructions inside,
send back said box w/ ipod enclosed,
they send back a working ipod (so far I still have the same ipod, they also cleaned it)..


http://www.apple.com/support/ipod/service/

4/30/2006 11:18:40 PM

When you send it in don't they just send you a new one back?

4/30/2006 11:25:54 PM

Quote :

"When you send it in don't they just send you a new one back?"

I guess they would if yours can't be fixed easily.

4/30/2006 11:31:33 PM

just take it to the Apple store in Southpoint, i've taken two of my broken iPods there and got replacements immediately, no questions asked

4/30/2006 11:59:46 PM

this is good to know

i was wondering what the hell i was going to do when my battery ends up dying forever on my ipod

5/1/2006 12:12:20 AM

Quote :

"When you send it in don't they just send you a new one back?"

My click wheel broke so they just sent a new one.

5/2/2006 3:18:06 PM

usually they send you a refurbished one

5/3/2006 4:39:00 PM

I guess it could have been a refurbished one that they polished the back of to remove any fingerprints from it, and put the sticker over the screen and rewrapped it in the plastic thing that has the instructions in all the different languages. It looked new enough to me... no scratches or fingerprints.

5/3/2006 5:21:38 PM